Last updated: October 10th, 2023
Welcome to our service, the service is provided and controlled by Nex Cloud Tech LLC. (hereinafter referred to as 'Nex Cloud', 'us' or 'we'). By using the service, you agree to this Privacy Policy.
The service includes:
Software applications that can be downloaded to a mobile device ('Mobile Apps'), such as Nex Cloud, and so on; Related products ('Devices') of the service, including, but not limited to, door phones, indoor monitors, android video phones, access control terminals, and home control panels; Any services available on the Website and the Mobile Apps ('Available Services'). The term 'SERVICE' means the Website, Web Services, Mobile Apps, Devices and Available Services. The privacy policy describes who we are, what information we collect about you, how we use and disclose your personal information, the details of how we protect your information, and your data privacy rights. Our SERVICE takes your personal information very seriously and gives you control over your personal information. We use robust encryption technology to protect your personal data and privacy, and employ strict policies to manage all data. We will always protect personal data concerning you in accordance with the so-called General Data Protection Regulation ("GDPR") and California Consumer Privacy Act ("CCPA").
Who we are?
The SERVICE is provided and controlled by Nex Cloud Tech LLC .
Personal information is collected by our SERVICE for the purpose of providing services under applicable laws. "Personal information" shall have the same meaning as "personal data" and shall include any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his/her physical, physiological, mental, economic, cultural or social identity. We will ask you to provide personal information that is necessary to provide the SERVICE to you. If you do not provide your personal information, we may not be able to provide you with the SERVICE. In the following part, we want you to understand the types of information we will collect when you use our SERVICE.
(1) User Account Registration: To create your SERVICE account, you need to provide the following Personal Information in course of the registration process:
Name;
Surname;
E-mail address;
Home address;
(2) Use of the SERVICE: During your use of our SERVICE, we will collect the Personal Information below：
Mobile phone IP address；
Device name；
Device IP address and Mac address；
Device and mobile phone location；
Authentication information；
Images, videos and audio processed via Mobile Apps and stored in the cloud；
Configuration changes of devices and systems；
Log information, especially call logs, snapshots of door opening, door open histories, and automation histories.
(3) Service of Troubleshooting and Improvement: To solve the issues you encounter while using the SERVICE and to optimize our SERVICE, we will collect the following information while you use our Mobile Apps:
Last login;
Duration of use;
Audio and video calls;
System logs;
Configurations download, in case they contain personal information, e.g. contact names.
(4) Third-Party Services: When you use a third-party service via our SERVICE, we process personal information to respond to your requests, provide the requested service to you, and improve our SERVICE. As part of the provision of the SERVICE and to provide you with tailored content, we will, through our agreements with these third-party services, receive personal information for identifying and managing users.
| SDK | Related services | Getting Information Instructions | Address of Third Party Privacy Service |
|---|---|---|---|
| Huawei Push SDK (only for Huawei mobile phones) | User Base Services: Push | Huawei Push will collect the following information required to provide the push service: 1) AAID (application anonymous identification), Token, Topic subscription relationship; 2) Message distribution records, Token application records, display / click / close RBI reporting records; 3) cache the message content, according to the client's large area for data storage; 4) The phone user's identifier HMS Coreopenld, HMS Coreopenid will be irreversibly encrypted only on the device side. | Huawei Consumer Business Privacy Statement |
| Xiaomi push SDK (Xiaomi mobile phone only) | User Base Services: Push | Xiaomi Push collects and uses information related to your [IMEI / OAID (for systems above AndroidQ) IMEIMD5 / MEIDMD5, Android _ ID, VAID, AAID, and your MID (for systems above MIU), device model]. | Xiaomi Push Privacy Policy |
| VIVO Push SDK (only for VIVO phones) | User Base Services: Push | VIVO will collect your operator information, device ID | VIVO Push Privacy Policy |
| OPPO Push SDK (for OPPO phones only) | User Base Services: Push | OPPO will collect your operator information, device ID | OPPO Push Privacy Policy |
| Alibaba Cloud Push SDK | Used to push messages to mobile phone users | Device ID, network information, channel information | Alibaba Cloud Privacy Agreement |
| Alibaba Mobile Gateway, Alibaba cloud storage | For development efficiency and network communication efficiency | Device information, SDK certification related request results, mobile phone number Device information: Device ID (IMEI, IDFA, Android _ ID, MAC address, OAID information), application information (application crash information, notification switch status, installed app list information), device parameters and system information (device type, device model, operating system and hardware related information) | Alibaba Cloud Privacy Agreement |
| Alibaba Cloud Data Analysis | Data Management DMS Data Analytics service for real-time and accurate business information | Device information, location information, network information, SDK certification related request results, Device information: device ID (IMEI, IDFA, Android _ ID, MAC address, OAID information), application information (application crash information, notification switch status, installed application list information), device parameters and system information (device type, device model, operating system and hardware information) | Alibaba Cloud Privacy Agreement |
Please note that your use of third-party services is subject to these third-party terms of use or service and their respective privacy notices. We encourage you to read these third-party terms carefully before you enable them on your Devices. Our processing of your personal information is necessary for the performance of our agreement with you, as well as to serve our legitimate interest. And we may also collect information about you from third-party services. The processing of these personal data is required to provide you with the SERVICE and therefore necessary for the performance of our contract with you. Important: you may object to this data collection at any time (for any reason or convenience). In that case, we will stop the personal data collection for this purpose immediately.
Cookies and similar technologies are commonly used technologies on the Internet. They are small files containing strings of characters sent to your computer when you visit a website. When you revisit a website, cookies enable the website to recognize your browser. Cookies can also store user preferences and other information. You can reset your browser to reject all cookies or alert you when a website is sending cookies to your computer. But without cookies, some website features or services may not work correctly. When you access and use the Website and Mobile Apps, we may use these technologies to send cookies or anonymous identifiers to your device to collect and store information. We treat information collected through cookies and other technologies as non-personal information, unless your local laws treat Internet Protocol (IP) addresses or similar identifying marks as personal information. We use cookies and similar technologies for the following services:
(1) To ensure the safe and efficient operation of our SERVICE:
We may set authentication or security cookies or anonymous identifiers that help us confirm that you are securely logged into the service or assess whether you may encounter illegal acts such as fraud. These technologies will also help us improve service efficiency and the system login and response speed.
(2) To help you get an easier access experience:
Using such technologies can help you avoid the steps and processes of repeatedly filling in personal information and entering search content via methods like one-click login and search history.
(3) For log file:
Like most websites, we collect certain information and save it in log files. Such information may include Internet Protocol (IP) addresses, browser types, Internet service providers (ISPs), referrer / exit pages, operating systems, date / time stamps, and / or clickstream data. We do not associate automatically-collected log data with other information we collect.
(4) For mobile analysis
For the Website and Mobile Apps, we use mobile analytics software to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and data of where the application crash occurred. We do not associate the information stored in the analytics software with any personal information you submit on the Website and Mobile Apps.
We may use the personal information we collect for the following purposes:
(1) To provide you with the service. We use your personal information to enable you to use the SERVICE, for example, allowing visitors to call you through the intercom.
(2) To do troubleshooting and maintenance. We use your personal information to analyze website issues and improve the SERVICE experience.
(3) We may use your personal information to communicate with you for marketing purposes, e.g., conducting service surveys, responding to your questions, and promoting new services.
(4) For internal use, such as data analysis, research, and development of statistical information related to your use of the Website and Mobile Apps to improve the SERVICE;
(5) Perform software verification and service upgrades.
(6) Comply with laws and exercise our rights. We may use your personal information as reasonably necessary to assess and ensure compliance with applicable laws, to protect our assets, or to investigate or defend against any claims of illegality or wrongdoing (including to obtain legal advice or to establish, exercise or defend legal rights); and respond to court orders or judicial or other government subpoenas or search warrants.
We do not sell personal information to anyone for any purpose. We may disclose your personal information to the following categories of recipients:
(1) Service Providers
We may disclose your information to third-party service providers who provide services in support of our business operations in your local markets. This can include landlords, property managers, and our local business partners.
(2) Law Enforcement
We will share your information with law enforcement agencies, public authorities or other organizations if legally required to do so, or if such use is reasonably necessary to comply with legal obligation, process or request.
The infrastructures of the our SERVICE are running on Web Services located in several places, such as Northern California, the U.S., Frankfurt Germany and Singapore where all your personal data are stored on corresponding servers. When processing that information for the purposes described in this Privacy Policy, we may access a specific portion of your information to provide the requested services to you. Our corporate content data management rules will ensure that all data transfers comply with applicable local laws and regulations.
You have the following rights to your personal data when using use our SERVICE.
Right of access
You have the right to obtain confirmation as to whether or not your personal data are being processed. And if we process your data, you have the right to access the personal data and the following information:
(1) the purposes of the processing;
(2) the categories of personal data concerned;
(3) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
(4) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
(5) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
(6) the right to lodge a complaint with a supervisory authority; g) where the personal data are not collected from you, any available information as to their source;
(7) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you Where personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant relating to the transfer.
Right to rectification
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Considering the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure ("right to be forgotten")
You have the right to obtain from us the erasure of personal data concerning you without undue delay if at least one of the following conditions is met:
(1) your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
(2) your personal data have been processed based on your consent and you have withdrawn such consent and we have no other legal grounds to continue their processing;
(3) you object to the processing and there are no overriding legitimate grounds for the processing (e.g., you can object to our processing of personal data concerning you for marketing purposes);
(4) your personal data have been unlawfully processed;
(5) your personal data have to be erased for compliance with a legal obligation to which we are subject. If you wish that we erase personal data concerning you and you are unsure whether at least one of the conditions stated above applies or if there is any limitation, you can contact us and we will provide you with assistance in order to resolve your request the best way possible.
Right to restriction of processing
You have the right to obtain restrictions if processing where one of the following applies:
(1) the accuracy of the personal data is contested by you;
(2) the processing is unlawful, and you oppose the erasure of the personal data and request the restriction of their use instead;
(3) we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;
(4) you object to the processing and your objection is currently pending the verification whether our legitimate grounds override those of yours.
Where processing has been restricted, with the exception of storage, the personal data concerned shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person.
Right to data portability
You have the right to receive some of the personal data concerning you in a structured, commonly used, and machine-readable format and transmit those data to another controller without hindrance. This right applies to personal data concerning you, which:
(1) we have obtained from you;
(2) are processed based on your consent or on a contract
(3) are processed by automated means
If we process personal data fulfilling the criteria above, you also have the right to have such personal data transmitted by us directly to another controller, where technically feasible.
Right to object
You have the right to object to our processing of personal data concerning you, for example for direct marketing purposes. We shall carefully evaluate each of your objections and cease processing the personal data if there are no compelling legitimate grounds for the processing.
Our SERVICE has robust built-in security features. We develop a strict information management policy, are equipped with a professional technical team, and adopt a series of reasonable precautions to protect your personal information from unauthorized browsing, disclosure, abuse, alteration, destruction, and loss, including:
(1) Use encryption technology to ensure that your data remains private during transmission;
(2) Provide multiple security features to help you protect your account security;
(3) Review our collection, storage, and processing of information practices, including physical security measures, to prevent unauthorized people from accessing our systems.
We retain the personal data we collect for different periods of time depending on what they are and how we use them. We will describe why we hold onto different types of datasets for different periods of time.
(1) We set different retention timeframes for different types of data based on the reason of collection, for example, door release log and call history, after 1 months, the data will be automatically deleted.
(2) Your Personal Information retained until your account is deleted, for example, user account information.
(3) Information retained for extended periods for limited purposes. Sometimes business, legal or regulatory requirements oblige us to retain certain information for an extended period of time for specific purposes.
We DO NOT intend that any our SERVICE will be accessed or used by children under 18 years old and such use is prohibited. If you are under the age of 18, please do not use or access the SERVICE at any time or in any manner. If we obtain actual knowledge that an account is associated with a registered user under the age of 18, we will promptly delete information associated with that account. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact please get in touch with support us to request that we delete the information from our systems.
How We Collect and Use Your Facial Information
Before we incorporate your face data into the database, we must obtain your personal informed and specific consent. Once you agree to this agreement, you will be able to take photos and transfer your face photos to our cloud database. Main purpose in collecting your facial information is to:
(1) Provide services for you. We use your facial information to enable you to use the service of scanning your face to unlock access control on our device.
(2) Exercise our right on the basis of law. We will use your facial information when it is reasonable and necessary to assess and ensure compliance with applicable laws, protect our assets, or investigate or defend any claim for illegal or improper conduct (including obtaining legal advice or establishing, exercising or defending legal rights); And respond to court orders or judicial or other government subpoenas or search warrants.
How We Share Your Facial Information
We will not share or sell your facial information to any company, organization or individual without your consent. The following are possible exceptions:
Law enforcement
We will share your facial information with law enforcement agencies, public authorities or other organizations if it is reasonably necessary to use your information in order to comply with legal obligations, procedures or requests.
Your Right
Without violating local laws and regulations, we will guarantee that you can exercise the following rights on your personal information:
(1) Modify and delete your facial information
You have the right to access, modify and delete your facial information. You can also access and correct the information about your face obtained in the face recognition system, including the information about the existence of audit trails.
(2) Change your authorization consent
With regard to the use of face recognition services, you can give or withdraw your authorization consent at any time.
(3) Right of Objection
You have the right to object to our processing of personal data related to you, such as for direct marketing purposes. If there is no convincing legal reason to process, we will carefully evaluate each of your objections and stop processing personal data.
How We Store and Protect Your Facial Information
Our service infrastructure runs on web services in several places, such as Northern California, the United States, Frankfurt, Germany, and Singapore. Your facial information is stored on the corresponding servers until you delete it. When processing this information for the purposes described in this privacy policy, we can access specific parts of your information to provide you with the required services. Our corporate content data management rules will ensure that all data transfers comply with applicable local laws and regulations. Our service has powerful built-in security functions. We have formulated strict information management policies, equipped with professional technical teams, and taken a series of reasonable precautions to protect your personal information from unauthorized browsing, disclosure, abuse, change, destruction and loss, including:
(1) Use encryption technology to ensure that your data remains private during transmission;
(2) Provide a variety of security functions to help you protect your account security;
(3) Review our information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to our systems.
About Children's Facial Information
We do not allow children or adolescents under the locally prescribed age of majority to use our applications and services alone. Children and adolescents must be accompanied and approved by their guardians before they can agree to the "Facial Recognition Privacy Policy" and upload their own facial images. For the collection of children's personal information with the consent of guardians, we will only use or publicly disclose this information when it is permitted by law, expressly agreed by guardians or necessary to protect children. We will delete the relevant data as soon as we find that we have collected the personal information of the child without obtaining the prior consent of a verifiable guardian.
We may modify and update this privacy policy from time to time. We will post updates on the privacy policy on the Website and Mobile Apps through notifications and other forms.
If you have any other questions or requirements regarding our use of your personal data or the exercise of your corresponding rights, or need more information, You can send an email to info@nexcloud.info. Please provide your name (or nickname), preferred method of contact, the details of your request or comment along with any corresponding website links.